| Error Message | Probable Cause | Solution | | :--- | :--- | :--- | | | Caps Lock on, wrong Customer ID, or incorrect password. | Check for leading/trailing spaces. Use the "Forgot Password" option. | | Account Suspended | Bill payment overdue beyond grace period. | Pay the outstanding bill via the login page (some portals allow payment before login). | | Session Timed Out | Inactivity for more than 15 minutes. | Refresh the page and log in again. | | Portal Not Loading | DNS or browser cache issue. | Clear browser cache. Try accessing via Incognito/Private mode. | | OTP Not Received | Wrong mobile number on file or network congestion. | Wait 5 minutes and retry. If repeated, contact TIC support. |
Customers needing assistance can reach TIC Fiber support through these channels: myaccount.ticfiber.in
Through the portal, customers can request plan upgrades or downgrades without visiting physical service centers. Available options span from the LITE plan at 10 Mbps to BUNDLE OTT plans reaching up to 200 Mbps with unlimited data. Many higher‑tier plans include OTT subscriptions to platforms like Amazon Prime and ZEE5. | Error Message | Probable Cause | Solution